All our Silver jewelry are companied with a Limited Lifetime Warranty — our guarantee that upon receiving the product, each silver jewelry item is free of material defects during the manufacturing process.
Our Lifetime Warranty is valid for the entire duration of the original purchaser’s lifetime, subject to applicable state and country laws. However, the warranty will immediately become void if the product is purchased from an unauthorized dealer or website. To inquire if your jewelry is covered under this warranty, contact firstname.lastname@example.org with your name, address, order number and a detailed description of the issue at hand. Note “Silver Jewelry Warranty Claim” in the subject of the email. Note that you will be expected to pay 50% of the original cost of the item for repairs and/ or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the color such as subtle color changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.
In the event your item required for warranty has been discontinued or sold out, a credit/ storewide discount code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval.
We WILL NOT HONOR fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver rings can be resized on your end but will void warranty - please modify at your own risk.